Monthly Archives: August 2010

Why is @Starbucks’ Customer Service Not Equal?

I go to Starbucks, A LOT. I spend a lot of time in Starbucks locations and I’ve found that the locations are not alike. I’m not talking about the ones that are inside Target, Safeway or other in-store locations. I’m talking about the actual stores. The ones where you’re supposed to walk into a location, order a coffee the same way, and get the same coffee. I mean, that’s why we go to chain stores, right?

Bad Customer Service: Lake Oswego, Centerpoint Drive.

I was in this location earlier this week. I had a couple of minutes before I had to give a presentation so I popped in for a drink. They were a little busy, I get that. But they only stopped talking amongst themselves, long enough to get my order. I handed them my Gold Starbucks card (Which is supposed to indicate regular customer, right?) The clerk tried to throw it away, even though I had somewhere near ten dollars left on it and was disgruntled that I bothered to stop her? After retrieving my piping hot coffee, (I asked for tepid). I scurried out of there in a hurry.

Good Customer Service: FuBonn Shopping Plaza – 82nd Avenue

This Starbucks on 82nd avenue in SE Portland has the greatest staff. I’ve been here a couple of times while I’ve been going to school – they stop and talk to you as if you’re a regular. My friend, who doesn’t regularly drink coffee had no idea what she wanted, so the clerk, (Jason) stopped and asked her some questions about what she liked in general. It really impressed me that he/they would take their time to figure out the best offering for someone who didn’t know what they want. Good Job Jason! Fubonn Starbucks is awesome in my book.

As for Lake Oswego? I guess I’ll look for a different coffee shop to go to when I’m out there.

Recipe – Crockpot Spaghetti Sauce.

This is one of my favorite ways to make spaghetti sauce. I thought I would share it with my friends, since it seems we’re all a little foodie. 🙂

1 – Red Pepper
1 – Yellow Pepper
1 – Ear Garlic (about 10 cloves)
1 – White Onion
2 – 16 oz cans of stewed tomatoes
1 – Jar Premade Spaghetti Sauce
1 – Can Black Olives (Drained and Chopped)
1/2 – tsp Red Pepper flakes
1 – tsp Dried Basil
2 – tbsp dried parsley
1 – Pkg Spaghetti Spice
1 – lb Italian Sausage or Ground Beef (Omit if your vegitarian)

Chop Peppers, Garlic, Onion, Olives into bite-sized pieces (I usually like to leave them larger than diced so you can see them) toss into crockpot. Drain one can stewed tomatoes (Unless you like your sauce to be a little less thick) and add both cans to the crockpot. Add all the spices and tomato sauce. Brown your Ground beef or italian sausage, drain and add. Turn your crockpot on high for about 3-4 hours or Low for 5-6.

Enjoy!

@TalkToQwest – I’m a satisfied customer!

Qwest has taken quite a black eye before in my area about their customer service. But I moved recently and thought I would give Qwest another try. I was pleasantly surprised. I’m a big fan of social media and of those brands which don’t restrict themselves to just the “corporate line”. To be engaging in any media, you have to be able to talk to your customers and they have to be willing to talk back.

I’ve had a couple of great experiences with Qwest via their Twitter account. Which happens to be one of the best things ever. When my DSL got installed I thought it was generally sluggish and I can say, I was pretty disappointed. So I contacted Qwest via Twitter. They did some preliminary tests and had me check out a few things, found out we couldn’t fix it that way and I had a tech on my phone in a matter of minutes. It couldn’t be fixed that way, so they had to send a field technician out my way to determine the root of the problem. The next day they had it fixed and I was on my way, surfin the interwebs and talking to you.

Another instance was recently when I came home from work one evening and my DSL was out, not working, kaput. I was a little saddened, but since it worked before – I reached out to Qwest again on Twitter, via my phone. They did some testing, called me, had my run though resetting the modem and my router and to no avail. Since this was Saturday morning, they indicated they couldn’t come out until Sunday, so I went out shopping. While I was out and about, they had a tech that was in my neighborhood and stopped by to see if he could check it out. In less than an hour from my original service call!

Now that’s service – well worth it. Qwest engages their customers where they are and they respond. …And I’m one satisfied customer.

What is your company doing to respond to it’s customers?

It, like me, is new and improved.

I just wanted to share a couple of things.

First, as you may be aware. I’ve been punishing myself by going to the gym. It’s really starting to pay off. I’ve seen a drop of about 30 pounds since I started. I’ve also had to stop wearing some of my clothes because I look like a little kid playing “dress-up”. I still have a long way to go before I’m ready to say I’ve completed my task. But I am seeing real results – and that’s enough to make anyone feel a sense of accomplishment.

Second, School starts in a month. I’m a little nervous. By credit hours, it’ll be my busiest term yet. I finally settled on: Intro to Public Speaking, Math 95, Computers in Business and Introduction to Excel – A combined total of 15 Credit hours, while working 40 hours a week. Sleep is for the weak and naps are cheating. 🙂

Finally, If you’re a regular to my blog. It’s gotten a make-over. A new theme, a little bit of a new look. Just sprucing up the place. I hope you like it.

For those who are keeping score, today is day 10 and I still haven’t killed anyone yet.

DSCN0733

Why Me?

So, I seem to have this knack for attracting cougars in bars. It’s scary, uncanny and rather odd.

Last Friday night I went out with some friends from work. We had hopped a couple of bars and ended up at Ground Kontrol – An arcade with a bar. It’s pretty awesome.

For those of you who know me, you know that I can tend to be a little sweaty. Especially when it’s really warm and with all those video games, it was even warmer, so I had started to show my sweat through my shirt.

So I went to go get another beer and while standing in line, a woman walks up to me, runs her hand down my chest and stomach, then says “My you’re awfully hot and sweaty.”  Why me? What have I done to deserve such things.  So I went upstairs to tell my friends of this latest trouble – as I got to the moment where I’m about to relate what is was she had said, the woman walks up behind me and says “There’s my big sweaty man” Eep! Ack! What?

We decided that it was about time to leave that bar.

I haven’t killed yet…

I hesitated to actually write this post.

Writing this post would mean that I would have to admit that for the last 6 months I’ve been secretly smoking.

But, A week ago, I quit again. A couple of my friends have mentioned that they’ve quit so it only seemed right that I mention it too.

So, it’s been eight days. I haven’t killed anyone yet – but – I have been in a pretty funk-tastic mood the last couple of days. It will pass. I know it will, I remember from the last time I quit. It’s hard work and it’s going to suck as my throat, mind, lungs, et. al. are healing, yet again.

I’ve been through this before. I just have to keep focusing on the positive.
If I’ve been a little terse lately, I apologize, It’s not intentional and I’m trying to remember that I’m going all wacky inside in order to keep it in check.

To those out there which are currently trying to quit. Keep it up. It’s not a bad idea, once you can curb that feeling to wrap your hands around that person’s throat at work who is driving you crazy with their insane clicking of their pen. 🙂