I go to Starbucks, A LOT. I spend a lot of time in Starbucks locations and I’ve found that the locations are not alike. I’m not talking about the ones that are inside Target, Safeway or other in-store locations. I’m talking about the actual stores. The ones where you’re supposed to walk into a location, order a coffee the same way, and get the same coffee. I mean, that’s why we go to chain stores, right?
Bad Customer Service: Lake Oswego, Centerpoint Drive.
I was in this location earlier this week. I had a couple of minutes before I had to give a presentation so I popped in for a drink. They were a little busy, I get that. But they only stopped talking amongst themselves, long enough to get my order. I handed them my Gold Starbucks card (Which is supposed to indicate regular customer, right?) The clerk tried to throw it away, even though I had somewhere near ten dollars left on it and was disgruntled that I bothered to stop her? After retrieving my piping hot coffee, (I asked for tepid). I scurried out of there in a hurry.
Good Customer Service: FuBonn Shopping Plaza – 82nd Avenue
This Starbucks on 82nd avenue in SE Portland has the greatest staff. I’ve been here a couple of times while I’ve been going to school – they stop and talk to you as if you’re a regular. My friend, who doesn’t regularly drink coffee had no idea what she wanted, so the clerk, (Jason) stopped and asked her some questions about what she liked in general. It really impressed me that he/they would take their time to figure out the best offering for someone who didn’t know what they want. Good Job Jason! Fubonn Starbucks is awesome in my book.
As for Lake Oswego? I guess I’ll look for a different coffee shop to go to when I’m out there.