8 comments on “Why is @Starbucks’ Customer Service Not Equal?

  1. It’s because they are people. Their systems and culture are as only strong as the management in place. You have to understand, the managers make very little money for the caliber of leadership that is expected of them. They usually can’t live up to the expectation because Starbucks cannot attract the talent they need, not in every store anyway. And the manager makes or breaks the efficiency and tone of the store.

    And sometimes you just have bad hires. Some people are excellent at interviewing and terrible at working. Sometimes you just show up when they are working.

  2. Agreed. I used to work near a starbucks so bad at one point I walked a quarter mile in the middle of a blizzard that eventually closed all the stores, rather than get coffee at -that- starbucks. They put mint whipped cream on a cinnamon dulche and gave it to me on three seperate occassions. Yuck.

    On the other other hand, the starbucks at my current work place is amazing. I like it so much I drive there on my days off, even though it’s twenty minutes away. The people there know and like me, and I’m struck by the fact that 90% of their clients are regulars. I always order a “surprise”, no black coffee, no tea. ^^ I love how they step up to the plate.

  3. I’ve had similar experiences at the Centerpointe location. I usually try to go to the location on SW Sequoia & Carmen Drive instead, when possible. Other options closer to the Centerpointe/Kruse Way location would be 5800 SW Meadows & 3 Monroe Pkwy, but parking at times can be difficult at either of these locations, Meadows more so than Monroe Pkwy.

  4. I agree. The local Lake Grove one the other day served me a cup with mostly grounds on the bottom – gave me a coupon for a free one. I counted there are 8 within almost walking distance of my house.

  5. and this is why I love Dutch Brothers πŸ™‚ None of the Bend Starbucks make me want to come back – Dutch Brothers on the other hand always make me feel like they are happy I am there and have great coffee and great attitudes.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s