I take my work shirts to the dry cleaners, for two reasons: 1: I really dislike doing laundry. 2: I really dislike ironing. I moved to Milwaukie over a year ago and didn’t want to move cleaners, even though it was relatively inconvenient. I knew the place did a good job and I wanted to make sure that my clothes were taken care of and presentable when I put them on.
One day, while in a hurry, I decided that I would try this cleaner just down the street, I have to pass by it every day on my way to work, so I just thought It would be perfect. I was shocked at the service I received. The owner, who is there all day, every day, remembered my name after the first visit. The prices are reasonable. I accidently tore the hem of one of my dress pants, so I took it in to be repaired. What I had neglected to recall was this particular pair of pants had a small hole in the seam near the knee. Not only did they repair the hem, but when I got the pants back, they had repaired the seam, free of charge. That’s pretty awesome in my book. So if you’re somewhere near Milwaukie and need a cleaner. Give them a try, I think you’ll be pleasantly rewarded.
I wanted to share an additional story which happened since I wrote this. The other day I had run home after the gym when I realized that I hadn’t picked up my dry cleaning. So I ran out of the house and got there before they closed. What I had forgotten? My wallet. I mentioned that I had forgotten my wallet and the owner said “You can pay for it next time.” That’s service. That’s why I keep coming back.
That’s fantastic! And also what our parents would call “real” customer service.
I know! So often overlooked nowadays.
Wow! You don’t hear about a place like that every day. I wish I lived in Milwaukie.
LOL – Not if that’s the only reason. 🙂
Nice story and extremely kind owners of the dry cleaners. Service and customers come first, “old school”.
No kidding. Always refreshing to have service that is personalized and respects their customers. He didn’t have to let me pay next time. I would have run home and got my cash. That was very kind.