Quote of the Day – Oren Arnold on Christmas Gifts

Remember to love one another, too. Christmas gift suggestions: To your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect. – Oren Arnold

Missing The Mark: Sears – Christmas Customer Service

When I was a kid, the most exciting thing in the world for me was getting the Sears Christmas Catalog every October. My brother and I would fight over who got to look through it first a who would get to mark up the pages with their “I want it” stickers. Fast-forward twenty years to…

What My Blog Says About Me.

Lets be honest. I don’t put a whole lot of thought into my blog. I don’t have an editorial strategy of what I’m going to post. I do, however, put a lot of “me” into this space. The sub-theme, “Heaping Scoops Of My Brain,” isn’t just clever witticism, This space is really all about what…

Are You There? It’s Me, Schnik.

I. Love. Twitter. There, I’ve said it. I love the instant-communicative nature of webchat. I love that I can pose a question to a news anchor, while they’re on air, and they’ll respond to me during the commercial, or sometimes, when they’re not on camera. That’s instant power. There’s something about that connection that just…

Charting Course

Or conversely, changing direction? Recently I posted a plea for advice as I was in a place where I had to make a decision, whether to subject myself to more schooling or to take my marbles and run. I choose to subject myself to more torture; however, this means that I have to change majors…

O.H. in the E.R.

I was at home one recent Saturday night when all of a sudden I started feeling some punch-you-in-the-gut-and-beg-for-mercy type stomach pains. After about an hour of it, with no real relief in sight, I thought, maybe I should consider a trip to Urgent care/ER. Now, if you know me, I’ll put up with some serious…

Good Customer Service: Advantis Credit Union

If you follow me on Twitter, you may have noticed me mentioning my credit union. I’m a rather big fan. They’re everything I’ve ever needed in a financial institution and they’re active on Social Media, giving me access to people, resources that you’ll never find from “banks.” What’s better than that? They took notice. You…

Customer Service: Missed Opportunity

As has been mentioned quite a bit on here, I do a fair amount of online shopping. Sometimes I buy things on impulse and sometimes I buy two styles of the same thing to see which I like better. Often, I keep them both, but once in a while I return the items. Companies don’t…

Repudiate or Reputation?

Reputation is based solely on public perception. You can say how awesome you are, how smart you are, how fabulous you are or how magnificent you are, but if you are perceived as anything less; it’s all smoke and mirrors. I was privy to a discussion online recently where a person decided to rant about…

Guest Post: Customer Service is Easy, Just Do It Right.

Editor’s Note: I asked my friend Sarah to write this post as I heard about this experience on Twitter and felt that it was paramount to the things we all talk about within the Customer Service arena. Sadly the first company set and delivered on hesitant expectations. …And probably lost future business. (Used under creative…