Guest Post: Service Standards – An Owner’s Perspective

–Schnik’s Note– I have the pleasure of knowing this business owner and I consider them great friends. Gaining the perspective on Customer Service from the owner’s point of view is something I’ve considered doing but needed the right storyteller. Here’s their story. If you’re ever in Camas, Washington, and soon to be Vancouver, Washington –…

Quote of the Day – George Carlin on Teams

I ran across the attached photo today, and I searched for a quote which allowed me to us the photo, fittingly, it’s George Carlin. Happy Monday, my friends. I often warn people: Somewhere along the way, someone is going to tell you, ‘There is no “I” in team.’ What you should tell them is, ‘Maybe…