I Want You To Help Me!

Many times these last couple of days, I’ve seen people scream out into the Twittersphere, begging for customer service, expecting to get their problems solved, when help is just a phone call away. Twitter isn’t always going to help you. Sure, the best companies may recognize that twitter is a quick-response option to small customer…

Fantastic Customer Service: Grace Under Destruction – Woothemes

Wow. Every service provider’s nightmare. Complete and total flat line outage of your service platform. My hat is in hand and I am completely in awe over WooThemes grace and incredible customer service this week past. You see, WooThemes was the target of a rather destructive attack on their servers. It started with this post:…

What My Blog Says About Me.

Lets be honest. I don’t put a whole lot of thought into my blog. I don’t have an editorial strategy of what I’m going to post. I do, however, put a lot of “me” into this space. The sub-theme, “Heaping Scoops Of My Brain,” isn’t just clever witticism, This space is really all about what…

Under Every Rock

I’ve been thinking about this post for a while. I spend a great deal of time on Facebook & Twitter. I am a social creature by nature. But I also spend time on various other social networks, what I find most amazing and appealing about them is how often I am engaged on them, in…

Donec sit Klout – Klout is funny….

I find the website Klout.com funny. For many reasons. I like numbers and statistics, but I don’t think they mean a whole lot in the real world… Some people hold their “Klout” above all else because they’re searching for that ever elusive Social Media ROI. Hint: It’s not found on Klout, It’s found in relationships….

(Dis)Engaging Google+

…or not. I’ve been pretty vocal about my dislike of Google+ – I haven’t really found much use for it in its infancy. Something I have been doing, though, is setting up circles of people, mostly by how I know them. I don’t have a really good explanation for it, but for some reason, random…

To Be Purposed To Death.

I’ve noticed a trend lately. Meetups & Tweetups are being turned into “Purposed” Meetings, CauseUps etc. I know everyone wants to feel like they’re doing some good, but I can’t help but wonder, are these just the new “Grip & Grin?” Maybe my purpose for going to tweetups is different than everyone else. I go…

Repudiate or Reputation?

Reputation is based solely on public perception. You can say how awesome you are, how smart you are, how fabulous you are or how magnificent you are, but if you are perceived as anything less; it’s all smoke and mirrors. I was privy to a discussion online recently where a person decided to rant about…

If Everyone Else Is Doing It…

My mother has always used the line on me: “If everyone else jumps off a bridge, would you?” In many industries, your competitors set the tone, right? No, you should set the tone, your customers should set the tone, you should do what works for your business, not what you’re being told to do. I…

SchnikIt, he said.

I’ve started a new blog… It’s a photo blog. Some of you may be familiar with my “Random Camera Phone” albums on Facebook. They’ve become MASSIVE and I thought, wouldn’t it be great to have them on my own little piece of the web? Currently the web address is: Schnikit.wordpress.com I’m fighting with my domain…